Transform Your Call Center Performance with Proven QA and CSAT Mastery

Discover the Secret to Skyrocketing Customer Satisfaction and Quality Assurance Scores

  • Step-by-Step Guidance: Learn with a structured, easy-to-follow curriculum that takes you through every aspect of QA and CSAT mastery.

  • Real-World Applications: Implement strategies tested and proven in live call center environments to enhance customer interactions immediately.

  • Continuous Improvement: Gain insights into maintaining and improving your scores over time, ensuring long-term success and growth.

  • Download Free resources aimed at empowering you in your professional development journey

Call Center Foundations: QA & CSAT

For Aspiring Call center agents and supervisors eager to master Quality Assurance (QA) and Customer Satisfaction (CSAT) skills.

We will guide you to significantly enhance your QA and CSAT scores, ensuring a noticeable improvement in customer feedback, empowering you with practical, real-world techniques applicable immediately to your daily interactions. Delivered through an engaging, easy-to-navigate online platform, making learning convenient and accessible for anyone, anytime. WITHOUT overwhelming you with jargon or theoretical concepts that don’t translate to the call center floor.
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Course curriculum

    1. How to use this course

    1. Module I: Introduction to Quality Assurance

    2. Module I: Quiz

    3. Module 1: Handout

    1. Module II: QA Guidelines & Standards

    2. Module II: Quiz

    3. MODULE II: Handout

    1. Module III: QA Evaluation Process

    2. Module III: Quiz

    3. Module III: Handout

    1. Module IV. Effective Coaching & Feedback

    2. Module IV: Quiz

    3. Module IV: Handout

    1. Module V: Calibration Sessions

    2. Module V: Quiz

    3. Module V: Handout

About this course

  • 35 lessons
  • 3.5 hours of video content
  • Php 1,999.00

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